Rachel (she/her) is an experienced professional with a diverse background in the healthcare industry. Her journey began in 2004 at Kaiser Permanente, where she started as a Teleservice Representative (TSR). Through dedication and hard work, she was promoted to TSR Team Manager in 2011, allowing her to lead and mentor a team of talented individuals.
In 2016, Rachel had the privilege of joining the Vacaville Psychiatry Department as the Supervisor of Support Services. This role provided her with the opportunity to oversee and enhance the quality of patient care, ensuring that her team consistently delivered exceptional service.
Currently, Rachel is proud to be a part of the NCAL Mental Health Training Program. As an Administrative Coordinator, she contributes to the success of her team by coordinating training initiatives, managing programming logistics, and ensuring smooth operations. Working alongside a dedicated group of professionals, she is grateful for the opportunity to make a positive impact on mental health services within the organization.
Throughout her career, Rachel has developed a strong passion for improving patient experiences and fostering a culture of excellence. She thrives in dynamic environments and enjoys collaborating with others to achieve common goals. With over a decade of experience in various roles at Kaiser Permanente, she brings a wealth of knowledge and a commitment to making a difference in healthcare.
